Managing Conflict with Emotional Intelligence Training Course

Behaviroal Interpersonal skills Training

Managing Conflict with Emotional Intelligence Training Course

This training course focuses on using Emotional Intelligence (EI) to effectively manage and resolve conflicts in the…

Nuancedu
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This training course focuses on using Emotional Intelligence (EI) to effectively manage and resolve conflicts in the workplace and personal life. Participants will learn to recognize emotional triggers, navigate difficult conversations, and develop strategies for de-escalating tense situations. The course provides practical tools for fostering positive relationships, improving communication, and maintaining a constructive approach to conflict resolution.

What Will You Learn?

✅ Understand the role of Emotional Intelligence (EI) in conflict management
✅ Identify their own emotional triggers and those of others
✅ Improve self-awareness, self-regulation, empathy, and social skills in conflict situations
✅ Develop active listening and assertive communication techniques to resolve disagreements
✅ Recognize different conflict styles and adapt accordingly
✅ Learn de-escalation techniques to manage high-stress situations
✅ Build stronger, more collaborative workplace relationships
✅ Use practical conflict resolution frameworks for addressing workplace disputes
✅ Foster a positive work environment by reducing tension and misunderstandings

Course Curriculum

Introduction to Emotional Intelligence and Conflict Management
• Defining Emotional Intelligence (EI) and its role in conflict resolution • The impact of emotions on decision-making and relationships • Recognizing common sources of workplace conflict

Understanding Emotional Triggers and Self-Awareness
• Identifying personal emotional triggers • Managing emotions under pressure • The role of self-regulation in preventing conflicts

Effective Communication for Conflict Resolution
• Active listening skills for understanding different perspectives • Using assertive, non-aggressive communication • How tone, body language, and words affect conflict outcomes

Conflict Styles and Resolution Strategies
• Understanding different conflict management styles (Thomas-Kilmann model) • When to collaborate, compromise, accommodate, avoid, or compete • Choosing the right strategy for different situations

De-Escalation and Managing Difficult Conversations
• Techniques to defuse tense interactions • Strategies for staying calm and in control during conflicts • Handling criticism and giving constructive feedback

Building Empathy and Strengthening Workplace Relationships
• The role of empathy in conflict resolution • How to foster mutual respect and understanding • Creating an emotionally intelligent team culture

Conflict Resolution Frameworks and Techniques
• The "Interest-Based Relational Approach" to resolving conflicts • The 5-Step Conflict Resolution Model • Mediation and problem-solving techniques

Sustaining a Conflict-Resilient Mindset
• How to prevent conflicts before they escalate • Building long-term emotional intelligence skills • Developing a personal action plan for handling future conflicts

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A course by

Nuancedu

💼 Managers, Supervisors, and Team Leaders looking to improve conflict resolution in teams
🧠 HR Professionals and Mediators responsible for handling workplace disputes
👨💻 Employees and Professionals seeking to improve workplace communication and teamwork
🎤 Customer Service Representatives dealing with challenging clients or customers
🏢 Organizations aiming to build emotionally intelligent teams and a conflict-resilient culture

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Managing Conflict with Emotional Intelligence Training Course

What Will You Learn?

Course Curriculum

Introduction to Emotional Intelligence and Conflict Management • Defining Emotional Intelligence (EI) and its role in conflict resolution • The impact of emotions on decision-making and relationships • Recognizing common sources of workplace conflict

Understanding Emotional Triggers and Self-Awareness • Identifying personal emotional triggers • Managing emotions under pressure • The role of self-regulation in preventing conflicts

Effective Communication for Conflict Resolution • Active listening skills for understanding different perspectives • Using assertive, non-aggressive communication • How tone, body language, and words affect conflict outcomes

Conflict Styles and Resolution Strategies • Understanding different conflict management styles (Thomas-Kilmann model) • When to collaborate, compromise, accommodate, avoid, or compete • Choosing the right strategy for different situations

De-Escalation and Managing Difficult Conversations • Techniques to defuse tense interactions • Strategies for staying calm and in control during conflicts • Handling criticism and giving constructive feedback

Building Empathy and Strengthening Workplace Relationships • The role of empathy in conflict resolution • How to foster mutual respect and understanding • Creating an emotionally intelligent team culture

Conflict Resolution Frameworks and Techniques • The "Interest-Based Relational Approach" to resolving conflicts • The 5-Step Conflict Resolution Model • Mediation and problem-solving techniques

Sustaining a Conflict-Resilient Mindset • How to prevent conflicts before they escalate • Building long-term emotional intelligence skills • Developing a personal action plan for handling future conflicts

Student Ratings & Reviews

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Introduction to Emotional Intelligence and Conflict Management
• Defining Emotional Intelligence (EI) and its role in conflict resolution • The impact of emotions on decision-making and relationships • Recognizing common sources of workplace conflict

Understanding Emotional Triggers and Self-Awareness
• Identifying personal emotional triggers • Managing emotions under pressure • The role of self-regulation in preventing conflicts

Effective Communication for Conflict Resolution
• Active listening skills for understanding different perspectives • Using assertive, non-aggressive communication • How tone, body language, and words affect conflict outcomes

Conflict Styles and Resolution Strategies
• Understanding different conflict management styles (Thomas-Kilmann model) • When to collaborate, compromise, accommodate, avoid, or compete • Choosing the right strategy for different situations

De-Escalation and Managing Difficult Conversations
• Techniques to defuse tense interactions • Strategies for staying calm and in control during conflicts • Handling criticism and giving constructive feedback

Building Empathy and Strengthening Workplace Relationships
• The role of empathy in conflict resolution • How to foster mutual respect and understanding • Creating an emotionally intelligent team culture

Conflict Resolution Frameworks and Techniques
• The "Interest-Based Relational Approach" to resolving conflicts • The 5-Step Conflict Resolution Model • Mediation and problem-solving techniques

Sustaining a Conflict-Resilient Mindset
• How to prevent conflicts before they escalate • Building long-term emotional intelligence skills • Developing a personal action plan for handling future conflicts