Customer Excellence Training

Empower your teams with expert-led on-site/in-house or virtual/online Customer Excellence Training through Edstellar, a premier Customer Excellence…

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Empower your teams with expert-led on-site/in-house or virtual/online Customer Excellence Training through Edstellar, a premier Customer Excellence training company for organizations globally. Our customized training program equips your employees with the skills, knowledge, and cutting-edge tools needed for success. Designed to meet your specific training needs, this Customer Excellence group training program ensures your team is primed to drive your business goals. Transform your workforce into a beacon of productivity and efficiency.

The Customer Excellence training course, available virtually and onsite, is an instructor-led course focusing on advanced customer service skills. Professionals will learn about customer engagement, effective communication, understanding customer needs, and delivering exceptional experiences.

The course covers adapting communication styles, problem-solving, decision-making, and managing challenging interactions. It also includes practical exercises on digital customer service channels. This training equips employees with the skills to excel in customer service in any environment.

Course Curriculum

Considering Customer Experience in Customer Service
1.Defining customer experience Understanding customer experience essentials 2.Role of customer service in shaping experience Impact of service on customer perceptions

The Customer’s Point of View
1.Understanding customer needs Identifying and addressing specific customer needs 2.Empathy and customer perspective Techniques for empathizing with customers

Creating a Customer Service Culture
1.Principles of a customer service culture Building a team-oriented service culture 2.Strategies for fostering a service mindset Implementing service culture organization-wide

Three Guiding Principles for Customer Service
1.Principle 1: Customer-centric approach Adopting a customer-first mindset 2.Principle 2: Consistency in service Ensuring uniform service standards 3.Principle 3: Continuous improvement *Strategies for ongoing service enhancement

Powerful Customer Service Communication Skills
1.Effective verbal communication Techniques for clear and positive interactions 2.Non-verbal communication skills Understanding and utilizing body language and tone

Handling Difficult Situations
1.Techniques for de-escalating conflicts Strategies for managing customer complaints 2.Turning challenges into opportunities Learning from difficult customer interactions

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A course by

Nuancedu

Learning strategies to handle challenging customer interactions
Developing clear and effective communication skills with customers
Gaining insights into customer expectations and how to exceed them
Acquiring problem-solving techniques for addressing customer issues
Understanding the impact of customer service on the organization's success
Enhancing emotional intelligence to empathize with and understand customers

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