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Drive Team Excellence with IT Asset Management (ITAM) Corporate Training

This corporate training course is designed to help teams manage and optimize their IT assets efficiently and…

This corporate training course is designed to help teams manage and optimize their IT assets efficiently and effectively. IT Asset Management (ITAM) plays a critical role in ensuring that an organization’s technology infrastructure is optimized, compliant, and cost-effective. The course will cover the key processes, tools, and best practices in managing IT assets throughout their lifecycle—from acquisition to retirement—while improving operational efficiency, reducing costs, and mitigating risks.

By the end of the training, participants will be equipped to implement and manage ITAM strategies, helping their organizations maximize the value of IT assets and maintain control over critical resources.

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What Will You Learn?

  • ✔ Understand the core principles of IT Asset Management (ITAM) and its importance to an organization.
  • ✔ Learn how to track and manage IT assets throughout their lifecycle—from procurement to disposal.
  • ✔ Master best practices for asset acquisition, deployment, and retirement.
  • ✔ Gain knowledge of ITAM tools and technologies used to automate and streamline asset management processes.
  • ✔ Understand how to ensure compliance and mitigate risks associated with IT asset ownership.
  • ✔ Develop the skills to establish an effective ITAM strategy that aligns with organizational goals.

Course Curriculum

ITAM Fundamentals
1.Introduction to IT Asset Management (ITAM) *Define ITAM *Explain the purposes of ITAM *Outline the objectives of ITAM *Importance of ITAM for Organizations 2. Key Areas of ITAM *Overview of the Four Key Areas *Hardware Asset Management (HAM) *Software Asset Management (SAM) *Services & Cloud Asset Management (SEAM) *People & Information Asset Management (PINAM) 3.IT Asset Lifecycle *Describe the stages of the IT asset lifecycle *Explain the acquisition stage 4.Roles and Responsibilities in ITAM *Identify key stakeholders in ITAM *Define the functions and responsibilities of ITAM roles *Explain the importance of cross-functional collaboration

Hardware Asset Management (HAM) Introduction
1.The concept, purpose, and benefits of HAM *Define hardware asset management (HAM) *Explain the purpose of HAM *Discuss the benefits of implementing HAM 2.The HAM lifecycle in organizations from acquisition through to disposal *Describe the stages of the HAM lifecycle *Explain the acquisition process *Discuss the disposal process 3.Request and approval processes, procurement and lifecycle management, redeployment and disposal management *Outline the request and approval processes *Explain procurement and lifecycle management *Discuss redeployment and disposal management 4.The placement of HAM in the ITAM ecosystem *Explain the role of HAM within ITAM *Discuss integration with other ITAM areas 5.Mobile device (asset) management aspects of HAM *Discuss the management of mobile devices as assets *Explain the importance of security in mobile device management 6.The tool reflections of HAM *Identify tools used in HAM *Discuss the benefits of these tools

Software Asset Management (SAM) Introduction
1.Definition and objectives *Define software asset management (SAM) *Explain the objectives of SAM 2.SAM framework *Describe the SAM framework Explain the components of the SAM framework 3.The business value of SAM *Explain the value SAM brings to businesses *Discuss cost savings and risk reduction 4.SAM from request to acquisition through disposal *Detail the SAM process from request to disposal *Explain the importance of each stage 5.Key roles and stakeholders in a SAM program *Identify roles in SAM *Discuss the responsibilities of each role *Explain the importance of stakeholder collaboration 6.The placement of SAM in the ITAM ecosystem *Explain the role of SAM within ITAM *Discuss integration with other ITAM areas 7. The concept of compliance *Define compliance in SAM *Explain the importance of compliance 8.The risks and costs related to software audits *Identify risks of software audits *Discuss the costs associated with non-compliance 9.Organizational pitfalls and challenges in the SAM process *Discuss common pitfalls in SAM *Explain challenges in the SAM process *Suggest strategies to overcome these challenges

Services and Cloud Asset Management Introduction
1.The concept of services and cloud services *Define services and cloud services *Explain the differences between services and cloud services 2.The costs, challenges, and benefits associated with services and cloud services *Discuss costs associated with services and cloud services *Explain challenges in managing services and cloud services *Highlight the benefits of services and cloud services 3.Definition and objectives within services and cloud asset management (SEAM) *Define SEAM *Explain the objectives of SEAM 4.The contractual issues as assets in SEAM *Discuss contractual issues in SEAM *Explain the importance of contract management 5.The pitfalls and benefits of SEAM *Identify pitfalls in SEAM *Discuss the benefits of SEAM 6.The placement of SEAM in the ITAM ecosystem *Explain the role of SEAM within ITAM *Discuss integration with other ITAM areas 7.Key roles and stakeholders in a SEAM program *Identify roles in SEAM *Discuss the responsibilities of each role *Explain the importance of stakeholder collaboration 8.Compliance in a cloud perspective *Discuss compliance in cloud services *Explain the importance of maintaining compliance

People & Information Asset Management (PINAM) Introduction
1.Definition and objectives *Define people & information asset management (PINAM) *Explain the objectives of PINAM 2.How to define information and people as assets *Explain how information is categorized as an asset *Discuss the classification of people as assets 3.Security and risk control *Discuss security measures for information sharing *Explain risk control when employees leave the organization *Address security concerns with mobile devices and access regulations 4.BYOD from a services and cloud asset management perspective *Explain the BYOD concept *Discuss the implications of BYOD on services and cloud asset management 5.How mobile users use their devices and content *Discuss usage patterns of mobile devices by employees *Explain the management of content on mobile devices 6.Benefits and pitfalls *.Identify the benefits of PINAM *Discuss common pitfalls in PINAM 7.Policy setting – security policies for content, users, and mobile devices *Outline the importance of security policies *Discuss policy setting for content, users, and mobile devices

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