Microsoft Dynamics 365 Fundamentals (CRM) is a powerful customer relationship management (CRM) platform designed to streamline sales, marketing, and customer service operations. This course provides a comprehensive introduction to the core functionalities of Dynamics 365 CRM, helping participants understand how to manage customer interactions efficiently.
Learners will explore key modules such as Sales, Customer Service, and Marketing, along with automation tools, workflow management, and integrations with Microsoft applications. The course also covers best practices for CRM implementation and prepares participants for the Microsoft Dynamics 365 Fundamentals (CRM) certification.
Ideal for business professionals, sales teams, customer service managers, and IT administrators, this training equips learners with essential CRM skills to enhance productivity and drive business success.
What Will You Learn?
- • Understand the core concepts and functionality of Microsoft Dynamics 365 CRM.
- • Navigate and utilize the Dynamics 365 interface effectively.
- • Learn the key modules, including Sales, Customer Service, and Marketing.
- • Manage customer relationships and interactions efficiently.
- • Automate business processes and workflows using Dynamics 365.
- • Integrate Dynamics 365 with other Microsoft applications.
- • Gain foundational knowledge to prepare for Microsoft certification exams.
Course Curriculum
Introduction to Microsoft Dynamics 365 CRM
Navigating the Dynamics 365 Interface
Sales Management in Dynamics 365
Customer Service Module
Marketing Automation with Dynamics 365
Workflow Automation and Integration
Best Practices and Certification Preparation
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